Emergency calls to ICM are directly handled by our employees, 24 hours a day, every day, including all holidays. An after hours community management emergency, necessitating a call from an owner to the management company, can vary by community type. For townhomes or condos a typical emergency call to ICM would involve a water pipe leak, sewage back up, or fire damage (if there is a fire, call your local fire department or dial 9-1-1) and may be reported by calling (702) 247-1115. A roof leak, for example, while urgent, is not an emergency call and cannot be repaired until after the end of the rain event and during daytime hours. For single family homes, emergency calls would be necessary when common areas that are governed by the community association are involved.
Some situations, which are NOT considered community management emergencies, are:
- Noisy neighbors
- Illegally parked cars
- Rules violations
- Questions about account balances
- ARC request
While not emergencies, these type of situations are important but are better handled by the Association manager during normal office hours rather than the after hours on-call personnel.